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Over the past 14 years, I’ve enriched lives and ensured quality in Apple’s retail stores as a Mac Genius and in Apple’s call centers as both a phone agent and as quality control. I’ve troubleshot and repaired products ranging from the iBook G3 to the iPhone 7, and everything in-between.

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I believe that even while maintaining a sharp focus on progress, history has an important role in providing context and humility.